FAQ | Southern Tide
We currently have over 750 Specialty Stores in over 45 states, Washington D.C., the Virgin Islands and Bermuda. We also have several Signatures Stores in the US. You can find your closest Southern Tide Retailer by visiting our Store Locator page or by calling Customer Service toll free at 1-855-890-8334.
We offer gift wrapping supplies that you may add to your cart prior to checkout. You will receive with your order a debossed custom rigid gift box, tissue paper, silver embossed Skipjack sticker and grosgrain ribbon. Products are not placed in gift boxes prior to shipping. Items will arrived unwrapped, so please don't ship directly to the recipient. Gift wrapping will need to be done with the supplies provided once the package arrives to you. To order gift wrapping supplies click here. We are unable to gift wrap Bed and Bath merchandise at this time.
To become a Southern Tide Retailer please contact us here and select the topic “Become a Retailer” in the drop down.
We'd love to add you to our catalog mailing list! Please fill out our contact form with your information and we'll add you to our mailing list.
I've you'd like to request free stickers please view our sticker request page here.
If you're interested in becoming a Southern Tide Ambassador please visit our Ambassador page for more information.
In addition to supporting the causes that we are passionate about, like our partnerships with OCEARCH and Folds of Honor, we also believe in giving back to our community and the communities of our customers.
Please fill out our contact form to discuss your cause with one of customer service representatives.
We offer a Military Discount to all active Military personnel. Please click on the link below to enroll in our Military Discount program. Once we receive your request, we will update the pricing on your Southern Tide Account. Military Discount Request Form
Order and Payment
Once your order has been placed you should receive an order confirmation by email. This email may end up in your Spam Folder, so be sure to add Southern Tide to your “Safe” list. If you still have not received your order confirmation email please give Customer Service a call toll free at 1-855-890-8334 or email us at firstname.lastname@example.org.
Unfortunately, once an order has been placed, it gets processed immediately and cannot be changed or canceled. This helps us get your order to you as quickly as possible. If you’d like to add items to your order, please call Customer Service toll free at 1-855-890-8334 or email us at email@example.com and we will try our best to work something out for you.
At this time, our website is unable to accept multiple credit cards for one transaction, including prepaid Visa Cards and Visa Gift Cards. However, if you need to make a purchase using multiple credit cards please give Customer Service a call toll free at 1-855-890-8334 and a representative will be glad to assist you.
If your order was adjusted for any reason, you will see a separate transaction for the correct amount, and the incorrect charge will be voided and should disappear after a few days. This can also occur when a credit card is declined because of a zip code or CVV mismatch. In those cases the transaction never posted to our account and should fall off of your statement within 24-48 business hours depending on your bank’s policies. If you are still unsure about multiple charges on your credit card, please give Customer Service a call toll free at 1-855-890-8334 or email us at firstname.lastname@example.org.
Shipping and Delivery
Orders entered on a business day, by Noon Eastern Time ship the same day. Orders entered after Noon Eastern Time will ship the following business day. Orders entered on a non-business day, will ship the following business day. Business days are Monday-Friday.
Once your order has shipped you will receive an email with tracking information. This email may end up in your Spam Folder, so be sure to add Southern Tide to your “Safe” list. You may also check the status of your order at any time by signing into your account.
Once processed, orders are shipped depending on the shipping method selected during checkout. FedEx Ground guarantees delivery within 5-6 business days to most US locations, but may arrive sooner. If you have selected an expedited FedEx service, your item(s) should arrive within the selected time frame. Click here to view the FedEx Shipping Map to see the time frame for orders in your location.
Yes, we are happy to offer Overnight and 2nd day air FedEx Express services for an additional cost at Checkout. Please be aware that Express shipping is not waived if your order is over $99, as that promotion is only valid for FedEx Home delivery. Also, keep in mind that orders placed after noon Eastern Time will ship the next day, and orders placed before noon Easter Time should ship the same day. FedEx Express services does not deliver on the weekends for us at this time.
EX: If you place a Next Day Air order on Friday at 10:30AM, you will receive your package on Monday before the end of the day the following week. Also, if you placed a Next day air order at 2PM on Friday afternoon, you will receive your order on Tuesday the following week.
During the checkout process, you will be given an option to select your preferred shipping method. We offer over overnight shipping and two-day shipping. (Please note: overnight shipping does not include Saturday).
At this time we do not ship orders internationally.
At this time we are unable to ship to P.O. Boxes, and can only accept one mailing address per order. If you need to send items to multiple addresses, you will need to create a separate order for each address.
At this time we do not offer delivery on Saturday or Sunday. Even expedited or overnight shipping will not be delivered on weekends.
Returns and Exchanges
Merchandise may be returned within 90 days from your invoice date unwashed, unworn and with original tags if accompanied by the original packing slip or order number. Your credit card will be credited the appropriate amount upon processing for the returned item(s). If the item needs to be returned due to a defective issue, please contact our Customer Service Department at 1-855-890-8334. See our full return policy here.
For more information on our returns process please review our full return policy here.
To check the status of your return please contact Customer Service by phone toll free at 1-855-890-8334 or email us at email@example.com.
You may call us toll free at 855-890-8334 (Toll-free) and of our customer service representatives will walk you through the return process.