At Southern Tide, we want you to be completely satisfied with your order. If you want to return an item for any reason, we will gladly exchange, refund or give you credit for any item that is in like-new condition and unworn.
We have created this return process to make your experience as easy as possible. Merchandise may be returned within 90 days from your invoice date if accompanied by the original packing slip or order number and the Merchandise Return Form (Download Return Form Here), which is included in your shipment. Your credit card will be credited the appropriate amount upon processing for the returned item(s). If the item needs to be returned due to a defective issue, please contact our Customer Service Department at 1-855-890-8334.
It helps us process your return or exchange faster if you use the original box and packing materials when shipping products back to us. Please allow 10 to 12 business days for us to receive and process your return or exchange. Please note that processing time may be longer during periods of high volume like the holiday season. We will work as quickly as we possibly can to ensure that your return or exchange is processed in a timely manner and appreciate your patience.
You may return your item(s) free of charge using the Southern Tide pre-paid shipping label that is enclosed with your order. This excludes Yeti Coolers. It is usually found at the bottom of the box with the Merchandise Return Form. Be sure you retain the tracking number located on the UPS label. Shipment status cannot be determined without your tracking number.
If you are returning a Yeti Cooler and use our pre-paid shipping label, we will deduct $13 from your refund to cover the return shipping cost. Also, if you request a Yeti Cooler to be shipped for an exchange, we will charge a $13 shipping fee to your credit card to cover the cost of re-shipment.
If you do not use our pre-paid return shipping label, simply ship your return or exchange apparel items to:
Southern Tide Returns C/O Oxford DC
752 S Victory Dr.
Lyons, GA 30436
This address can only be used to return apparel items purchased from southerntide.com. For items purchased with one of our many retail partners, please contact the retailer for their return or exchange policy. Returns that are received by Southern Tide that were not purchased from southerntide.com cannot be processed. If you have received a gift and are not sure where the buyer purchased the item(s), or purchased the item(s) while traveling out of your area please call Customer Service toll free at 1-855-890-8334 or by email at firstname.lastname@example.org.
All Bed and Bath returns and/or exchanges should be sent to:
Southern Tide Returns C/O West Point Home
1056 Commerce Avenue
Chipley, FL 32428